Grievance Officer
Last updated: 29 July 2026 · Operated by Varun Chatlani, an individual trading as Prodigi AI, Maker Tower A, Cuffe Parade, Mumbai – 400005, Maharashtra, India
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, the contact details of the Grievance Officer for LedgerAI are published below.
Officer details
Name: Varun Chatlani
Designation: Grievance Officer & Data Protection Contact
Entity: Varun Chatlani, an individual trading as Prodigi AI
Address: Maker Tower A, Cuffe Parade, Mumbai – 400005, Maharashtra, India
Email: varun@prodigiai.org
Phone: +91 93217 27752 (Mon–Fri, 10:00–18:00 IST)
What you can raise
- Requests to access, correct, or erase your personal data.
- Withdrawal of consent, or nomination of a person to act on your behalf.
- Complaints about data handling, security, billing or content.
- Reports of unauthorised access to an account.
How we handle complaints
- Acknowledgement within 24 hours of receipt.
- Resolution within 15 days, as required by the IT Rules, 2021.
- If we need longer, we will tell you why and give a revised date.
Escalation
If your data protection grievance is not resolved to your satisfaction, you may escalate it to the Data Protection Board of India under the DPDP Act, 2023. Security incidents may also be reported to CERT-In.
Security vulnerability reports
If you believe you have found a security vulnerability, please email varun@prodigiai.org with the subject line "Security" and enough detail to reproduce it. Please do not access or modify other users' data while testing. We aim to respond within 3 working days.