Refund & Cancellation Policy

What you are buying

LedgerAI Pro is a one-time payment of ₹499 for lifetime access to Pro features on a single account. There is no subscription, no recurring charge and nothing to cancel. Because there is no recurring billing, no cancellation is required or possible.

Try before you pay

The free tier is genuinely usable and needs no payment details. We encourage you to use it first so you know exactly what you are buying.

Refunds — case by case

Refunds are considered on a case-by-case basis. We will generally issue a full refund where:

• You were charged more than once for the same account.
• Payment succeeded but Pro access was not granted and we could not fix it.
• A Pro feature is materially broken and we cannot resolve it in a reasonable time.
• You request a refund within 7 days of purchase and have not made substantial use of Pro-only features.

We may decline a refund where there is evidence of abuse, chargeback fraud, or repeat refund requests.

How to request

Email support@prodigiai.org from the address on your account, with your Razorpay payment ID and a short description of the issue. You can find the payment ID in your Razorpay receipt email.

Timelines

• We acknowledge every request within 2 working days.
• We decide within 7 working days.
• Approved refunds are initiated to the original payment method within 3 working days of approval; your bank or card issuer typically takes a further 5–10 working days to credit it.

Refunds are always returned to the original payment method. We cannot refund to a different account.

After a refund

Pro access is revoked and the account reverts to the free tier. Your data is not deleted — free-tier limits apply to adding new entries, but existing records remain readable and exportable.

Escalation

If you are unhappy with the outcome, contact our Grievance Officer, Varun Chatlani, at varun@prodigiai.org. You retain all rights available to you under the Consumer Protection Act, 2019.